FAQ's

Have questions? We’ve got answers. Whether you're scheduling service for the first time or considering one of our maintenance plans, these FAQs are here to help you feel confident every step of the way. Don’t see your question below? Just give us a call—we’re happy to help.

📋 Billing & Policies

• Is there a service call or diagnostic fee? Yes. We charge a standard diagnostic fee to assess your system and determine what’s needed. If you move forward with a repair, that fee may be credited toward the total cost depending on your Service Agreement level.

• Do you charge extra for after-hours service? After-hours service is reserved exclusively for our service agreement members at an additional fee.

• Do you accept credit cards? Yes, we accept all major credit cards. For any services over $1,000 paid with a credit or debit card, a 3% processing fee will apply.

• Are your technicians licensed and insured? Absolutely. All of our technicians are licensed by the state of Texas (TDLR) and fully insured. We believe in doing things the right way—safely, professionally, and by the book.

🛡️ Service Agreement FAQs

• What’s included in a Bell Air service agreement? All of our plans include prepaid maintenance visits, a detailed multi-point inspection, reduced repair costs, and 24/7 emergency access. Higher-tier plans include additional benefits like priority scheduling and waived diagnostic or labor fees. Learn more on our Service Agreements page.

• Can I join a plan at any time? Yes! You can sign up for a service agreement at any point during the year. We’ll help you choose the plan that best fits your needs and get your first maintenance visit scheduled.

• Do service agreement members really get 24/7 emergency access? They sure do. Plan members have access to emergency service outside of regular business hours—including nights, weekends, and holidays. Just call our main number and follow the prompts to reach an on-call technician.

• What are Bell Bucks and how do they work? Bell Bucks launched January 01, 2025. Bell Bucks are loyalty rewards earned by Service Agreement members each year they renew. These credits can be applied toward a full system replacement as long as your plan stays active. It’s our way of saying thanks for sticking with Bell Air.

❓ General HVAC Questions

• How do I know if my AC or heater needs to be repaired? If your system isn’t keeping your home comfortable, is making strange noises, or has weak airflow, it may be time for a repair. Higher energy bills or frequent cycling can also be signs that something’s not working properly. When in doubt, we’re happy to take a look.

• What brands do you service? Our technicians are experienced with a wide range of HVAC brands and models. Whether your system is old or new, we can inspect it, diagnose any issues, and make professional recommendations.

• Do you install systems from online retailers or DIY kits? No, we do not install or service systems purchased online or installed by the homeowner. These setups are often installed incorrectly, void manufacturer warranties, and typically don’t have parts available for repairs.

• How often should I schedule maintenance for my HVAC system? At least once a year! Ideally, you’ll want service before each major season—once for cooling, once for heating. Regular maintenance helps prevent breakdowns and keeps your system running efficiently.

• What areas do you serve? We proudly serve Belton, Harker Heights, Temple, Salado, Nolanville, Rogers, Cameron, Moody, Killeen, Little River-Academy, Morgans Point Resort, Copperas Cove, Kempner, Georgetown, Jarrell, Troy, and surrounding Central Texas communities.

🛠️ Repairs & Installations

• Do you offer free estimates for new system installations? Yes! We provide free quotes for complete HVAC system replacements. One of our comfort specialists will assess your home, answer your questions, and walk you through your options—no pressure, just honest advice.

• Do you provide financing for repairs or replacements? We sure do. We partner with a third-party provider and can walk you through the application process when we quote your system or repair. It’s quick, secure, and can help make big jobs more manageable.

• How long does a typical installation take? Most standard residential installations can be completed in one day. More complex projects or ductwork upgrades may take longer, but we’ll give you a clear timeline before work begins.

• What should I do if my system breaks down after hours? If you're a service agreement member, you have 24/7 emergency access—just call our main line and follow the prompts. Not on a plan? Give us a call during business hours and we’ll get you scheduled as soon as possible.